xx

OEM Diagnostics

Overview

  • Diagnostic Solution
  • Diagnostic Tools
  • Technical Support
  • Guided Diagnostic
  • Authoring Services

Benefits

  • Custom tools based on proven standard product platforms ensure low investment volumes
  • Broad industry experience and automotive system know-how


  • Application experience ranging from mobility use cases, workshop diagnostics, end of line applications to telematics.
  • Ability to provide all services around diagnostic solutions ranging from tool development, authoring, and kitting to global order management, distribution and wide range of after sales services.
xx

Diagnostics hardware and software:

GRADE-X® and MTS 65xx series of VCI

Features GRADE-X® Diagnostic Software:

  • Fully featured authoring environment and runtime that supports the full workshop process
  • 440 authors using the IDE today – 50,000 technicians using the runtime to diagnose and repair vehicles

Features MTS 65xx Vehicle Communication Interfaces:

  • More than 500,000 VCIs in workshops globally
  • Support of SAE J2534, RP1210 and ISO 22900 (MVCI) industry communication standards


  • Enabled for embedded applications, e.g. drive recorder, standalone reprogramming and diagnostic runtime

Customer benefits:

  • Superior technician productivity
  • Reduced investment due to standard platforms
  • Integrated software, hardware and service solutions delivering maximum efficiency

Design and Set up

Dealer Design & Set-Up

  • Workshop Standards, Optimisation, Layout and Design
  • Certification of Approved Dealer Equipment – all manufacturers
  • Dealer Support Services
  • Field Audits, equipment assessments to standards
  • Licensing
  • Dealer Connectivity / WLAN
  • “Dealer in a Box” concept

Benefits

  • Adherence to brand equipment standards and Corporate Identity
  • Standardised, repeatable approach to workshop roll-out and upgrades
  • Efficient Time to market
  • Full turnkey solution
  • Increased productivity and throughput
  • Centralised support for all workshop equipment
xx

Special Service Tools

Information

  • Design and Development
  • Production and Sourcing
  • Application Guides
  • Stock Management
  • Distribution and Logistics
  • EV Tools
  • E-commerce Platform
  • Online Tool Organisation
  • Connectivity to Technical Information
  • Lead provider models (from R&D till delivery ww)

Benefits

  • All in one: from engineering to delivery
  • Efficient Time to market
  • Intelligent tools
  • Loaner programs
  • Tool-org system
xx
xx

Special Service Tools

Ecommerce and Tool Organisation Solutions Bosch Service Readiness Solutions (SRS)

Service Readiness Solution

Platform with a world-wide management, tracking and deployment system supporting dealers globally to ensure Service Readiness leveraging industry leading technology

  • Standardized Processes || Global Distribution || Global Technical and Customer Support
  • Multiple Pricing Levels || Regional Tool Offering || Regional Promotion Capability || Integration into OEM service Portals || Content management || ERP Connectivity
  • Tool Browser || Tool Tracking || Tool Audit || Dealer Inventory || Enhanced reporting
  • 22 Production sites with more than 150 000 registered users globally

Some examples

JLR

NITEC

Ford

TechAuthority

Customer benefits

  • Makes service tools available in the right country at the right time – anywhere in the world
  • Reduced investment due to standard platforms
  • Ensures fast and easy dealer compliance
  • Enabling global launches taking regional specifics into account
  • Professional scalable hosting

Technical Information

Technical Information

  • Workshop Manual / Technical Bulletins
  • Wiring Diagrams
  • Repair Labor Times
  • Owner Guide
  • Parts Catalog
  • CE-Documentation
  • Translation Services
  • Augmented Reality

 

Benefits

  • Your one stop Technical Information provider
  • Increased quality and repair experience
  • Faster execution of work
  • Optimised creation processes
  • Reduced translation effort
  • Solution driven
  • Customer oriented
  • Automotive experts
  • Legal experts

 

xx

Technician Training

Technician Training

  • Apprentice Training
  • Certificate Training
  • Training Course Design and Delivery
  • Training management
  • On-site Instruction
  • E-learning platform
  • New Model Launch TTT / E-learning

 

Benefits

  • Efficient time to market
  • High ROI
  • Customisation
  • Proven systems expertise
  • High retention levels

 

xx

Augmented Reality – For complex repair and training

Augmented Reality offers many advantages:

  • Superimposes repair information onto a vehicle
  • Visualizes diagnostic data at the vehicle
  • Combines conventional and augmented contents
  • Guides technician to relevant locations on the vehicle
  • Seamless integration into existing authoring and workshop processes
  • Reuse of existing 3-D data

 

Customer benefits:

  • Increased quality of repair and training
  • Information displayed at the point of need
  • Adjusted to actual situation, which reduces search time

 

xx
xx

Equipment

Dealer Equipment Services

  • Provision of Equipment and Special Tools
  • Information and support platform for tool and equipment needs

 

Benefits

  • Single source for all workshop tools and equipment
  • Ensure technicians have the right tools and equipment with knowledge and support to service and repair vehicles
  • OEM specific design & development support

 

Equipment

Entrance Check

  • Innovative, cloud-based technology,
  • Connects inspection service write-up lane equipment
  • Delivers a factual, real-time vehicle health report on the service advisor’s tablet
  • Enables service advisors to build
  • Right-sell needed service, such as tires, alignment, batteries, emission repairs

 

Benefits

  • Improve customer retention with transparency and consistency
  • Increase customer pay service revenue (vehicle health check & integrated multi-point inspection)
  • Maximize efficiency (by automating test & repair process)
  • Grow revenue using vehicle test information, dealer performance data to target customer interaction, vehicle campaigns

 

xx
xx

Equipment

Workshop Test Equipment e.g. Around the Wheel and Fluid Exchange

  • Leading workshop equipment producer with a wide product portfolio
  • Tailor-made solutions to OEM-specific workshop needs possible
  • Supporting workshop equipment homologation processes
  • Following OEM-specific branding and corporate design requirements
  • Service capability also for other makes

 

Customer benefits:

  • Your one-stop-equipment provider
  • Best equipment to maintain your cars over the whole lifetime.
  • Homologated equipment provides a stable environment for your service recommendations and quality improvement work, and standards compliance
  • Homogenous corporate design, also in the workshop
  • The right equipment for used cars and extra service-business

 


What drives you, drives us.


Technology from Bosch is used in practically every vehicle in the world. For us, the focus is on people and helping them to stay mobile.

Our dedication is an unwaivering commitment to providing them with a unique combination of parts, diagnostics, workshop equipment and services.

For more information about our OEM/OES services and solutions please contact us via sales.oes@bosch-automotive.com